Overview

Job openings for Software Training & Support Analyst in Alabama.

Job Description:

Professional software company is looking for Software Training & Support Analysts to join our team.

  • Job responsibilities and duties include:
    • Training and product support of our vertical market software and hardware products for:
      • New installations
      • Existing clients
    • Performing reviews of existing business processes for new clients
    • Assisting with demonstrations for prospective clients
    • Working with other team members and clients to:
      • Identify installation requirements
      • Conduct needs assessments
    • Development of:
      • Project plans
      • Corresponding timelines
    • Identification of project milestones
    • Assistance with specifications and documentation
    • Monitoring and conducting ongoing analysis of current projects to insure all client requirements are met
    • Involvement with all aspects of projects through the final implementation and beyond by providing:
      • Client training
      • Pre and post implementation support

Salary Type:
  • Salaried
  • Salary/Wage:

    Salary is based on experience with a comprehensive benefits package available.

    Education: Bachelor's degree in specific or general field

    Experience:

    Desired Job Experience, Knowledge & Skills

    • Work experience and/or knowledge of the organization and operation of courts and law enforcement agencies
    • Bachelor’s degree in Management Information Systems, Business Administration or Criminal Justice.
      • Degrees in other fields of study will be considered.
    • Prior leadership and/or project management experience in this market
    • Providing end user support of software products
    • Ability to handle training in the use of software:
      • In person
      • Over the phone
      • Via remote direct support
    • Object oriented programming experience a plus
      • Understanding of the concepts involved with this discipline would be beneficial
    • Familiarity with SQL database concepts
    Job Requirements:
    • Customer Service and Training Skills:
      • Client support is provided both in-person and through electronic communications including:
        • Email
        • Phone
        • Online/Chat
    • Work Habits, Characteristics, and Demon
      • Must be a self-starter
      • Attention to detail
      • Demonstrated ability to:
        • Assume ownership of customer inquiries received
        • Identify and resolve end user issues at the lowest level possible
        • Handle end user training on our solutions
    • Other Job Requirements
      • Communicate effectively
      • Work independently and as part of a team
      • Proficiency with:
        • Microsoft Windows
        • MS Word
        • Excel
        • MS Access
      • Possess basic technical skills that include:
        • Setup and installation of computer hardware and peripherals
      • Possess basic accounting and project management skills
      • Strong organizational and analytical skills
      • Multitasking
      • Good driving record with:
        • Dependable transportation
        • Valid driver license
        • Insurance coverage
      • Willingness to relocate to the West Alabama area
      • Frequent overnight travel
      • Handle related duties and responsibilities as assigned

    Manages Others: No

    Requires Travel: Yes

    Requires Valid Driver's License: Yes

    Requires References: Yes

    About Darrell Walker Workforce

    Darrell Walker Workforce is an Employment Agency offering job placement, temp staffing, and career opportunities in the Birmingham, AL metro and north Alabama. Integrity, professionalism, and quality service are integral components in our relationships with both job-seekers and employers.

    Equal Opportunity Employer

    We are an EEO Employer. Except where permitted by law, employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex, sexual orientation, national origin, age, disability or any other characteristic protected by law.